Web Cam Help

If you are having trouble viewing the cameras, you may not have the latest Java software installed, or you may be behind a Firewall which is blocking access to the video feed.

To check if you have the latest Java installed, go here:

http://www.java.com/en/

If your Java software is up to date, but you still can’t see the video feed, check to see if you have Firewall software installed on your PC. If so, it may be blocking you from seeing the video. The next section will walk you through disabling the most commonly installed firewall software programs.

Windows XP

1. Log on as a user that is a member of the Administrators group.
2. Go to Control Panel, open the Network Connections folder, right click the desired connection, and then click Properties.
3. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet.
4. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall.

Norton Internet Security

http://www.symantec.com/sabu/nis/nis_pe/

1. Log on using an account with Adult or Supervisor rights. Open Norton Internet Security.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.

Norton Personal Firewall

http://www.symantec.com/sabu/nis/npf/

1. Open Norton Personal Firewall.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.
4. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.

McAfee Internet Security

http://www.mcafee.com/myapps/is5/default.asp

1. Right-click the McAfee icon.
2. Point to Personal Firewall and then click Options.
3. Click the Security tab.
4. Set the Security Level by moving the slider to the desired level.
5. Set Access to Low.
6. Click OK to save changes.

McAfee Firewall

http://www.mcafee.com/myapps/firewall/default.asp?duration=2

1. Click Stop McAfee Firewall to disable the software.
2. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic.